Chief Operating Officer Europe, Genpact

Shibu Nambiar

Shibu Nambiar is a global services executive with over 20 years of experience in business operations, project management, transformation, digital technologies and delivery center set ups.

He currently leads a team of over 6000+ professionals across 12 delivery centers in Europe, providing business process management, consulting and digital transformation services for a wide range of industries.

Shibu always stays curious about learning and understanding different cultures. This is why he loves being in the middle of constant change. In the business services environment, the only constant is change. But for him, innovation also has to be a constant, that’s why he is willing to take risks and always challenge the status quo.

Shibu is a promoter of digital transformation strategy, he supports advanced technology deployed on the processes, in order to deliver outstanding experiences for customers and enhanced employees’ experience.   He is not a fan of “Do It Yourself” due to his strong appetite for collaboration. He believes that leaders aren’t self-made, they are driven by an environment which enables continuous learning and an ecosystem of trust, which then promotes innovation, collaboration and agility to get aligned to the fast paced digital disruptions all around us.


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